Multifactor Authentication (MFA)
What Multifactor Authentication (MFA) methods are available?
We currently support two Time-Based One-Time Password (TOTP) authentication applications:
- Okta Verify
- Google Authenticator
Both options generate secure, time-sensitive verification codes on your mobile device.
Why am I being asked to complete MFA setup again, even though I previously configured it?
We have recently updated our security standards. As part of these enhancements, all users are required to re-enroll in MFA to align with the new security requirements.
Why did I receive an email saying an MFA method was set up when I have not configured one yet?
This notification may appear after you create your password and security questions during the initial CI Advisor Resource Centre account setup. It is an automated message generated as part of the account onboarding process and does not necessarily indicate that your MFA enrollment is complete.
Can I register more than one MFA method?
Only first-time registrants can add multiple MFA methods for flexibility and as a backup option if access to the primary method is unavailable.
Can I set up an additional factor in the future?
Only first-time registrants will be able to configure additional authentication factors.
How do I set up MFA for my Advisor Resource Centre account?
- New Registrants: You will be prompted to configure an authentication method(s) during the CI Advisor Resource Centre registration.
- Existing Users: You will be prompted to configure an authentication method the next time you log in to the CI Advisor Resource Centre. Simply select one of the available methods (Okta Verify or Google Authenticator) and follow the on-screen instructions to complete the setup.
What if I have an issue setting up MFA?
If you encounter any issues while setting up Multifactor Authentication (MFA), please contact Client Services at 1-800-563-5181.
Will I be able to access the Advisor Resource Centre if I do not enroll in MFA?
No. You must enroll in at least one MFA method to maintain access to the Advisor Resource Centre. This requirement helps ensure stronger protection for sensitive account information.
What if I get a new phone or lose access to my MFA device?
Contact Client Services at 1-800-563-5181 to reset your MFA settings. After the reset, you will need to complete a new MFA enrollment.